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Read Our Terms & Conditions

1.1 You acknowledge that, whilst ISMLTD will use its reasonable endeavours to register a Domain (Requested Domain), we will not be obliged to accept any request to register or continue to process any registration of a Requested Domain where such a Domain has not been capable of registration.

1.2 ISMLTD makes no representations or warranties (expressed or implied) of any kind that a Requested Domain is available for registration or to the likelihood of a registration being successful.

1.3 You acknowledge that ISMLTD cannot guarantee the reservation or registration of any Domain and that the registration of such domain name will be subject to any registration requirements of the appropriate registry.

1.4 For the avoidance of all doubt it shall remain Your sole responsibility to check if the Domain has been successfully registered by contacting the appropriate authority.

1.5 Upon successful registration, ISMLTD will use reasonable endeavours to notify you of any renewal dates via the email address provided to us upon registration. This is subject to You providing ISMLTD with an up to date and valid email address.


2.1 ISMLTD will endeavour to contact You via your contact email address you provided ISMLTD with prior to the date of Your domain renewal. You will be charged and invoiced as agreed during this correspondence.

2.2 If You receive website services from ISMLTD relating to Your domain name then the renewal fee for Your domain will be covered in the renewal fees You pay for those services.

2.3 You acknowledge that ISMLTD shall take payment for renewals up to 7 days in advance of the renewal date, in order to avoid any possible delays and ensure payment is delivered before renewal expires.

2.4 You acknowledge that ISMLTD have the discretion to vary the renewal rates from time to time without prior direct notice to You.

2.5 ISMLTD accepts no liability for the loss of registration of any Domain that has failed to be renewed due to an invalid email address provided to us, late payments received or technical faults which are beyond our control.

2.6 In the event that a domain is not renewed by its expiry date it shall cease to operate and shall be allowed to expire.

2.7 If ISMLTD receives a request from You to renew the domain name(s) after the 16 day period, You agree to pay the £75.00 redemption Fee. All prices exclude VAT (charged at 20%), together with any renewal Fee due.

2.8 ISMLTD will issue You an expiry notice for Your domain name no more than 30 days prior to its expiry.


3.1 If You wish to cancel future renewals of domain names, You must contact ISMLTD no later than the expiry date of the domains in question.

3.2 In the event that a Domain name registered forms part of a hosting package and the package is cancelled, it is Your sole responsibility to ensure that the domain renewal is not cancelled should you wish to keep the domain.


4.1 You acknowledge that invoiced domain registrations and/or renewals are non-refundable in whole or in part if the contract is terminated by You.

4.2 ISMLTD will not refund to you the cost of registering a domain name after You have submitted a domain name application form, provided that the domain name has been registered with the appropriate registrar. This is due to the bespoke nature of domain names. Domain names are personalised to the consumer's specifications and service provision will begin from the moment the domain name registration is submitted to the registration authorities. Further to the above clause 5.1, .UK domain names may be refunded within 5 days of the invoice being created but notification must be made to us. Such refunds are at the discretion of ISMLTD.

4.3 You acknowledge that ISMLTD is unable to change or edit the spelling of a domain name after you have registered it and is not liable to refund any errors or omissions on Your part. For clarity, You are responsible for the correct input of the domain you request.


5.1 The transfer service offered by ISMLTD is supplied on the basis that You will be responsible for changing the tag of the domain to ISMLTD and to ensure that the transfer completes to Your specifications. If You cancel a transfer, You will be responsible for contacting ISMLTD to arrange a refund for the incomplete transfer, if applicable.

5.2 On transfer, You can select to register the transferred domain for a minimum term of one year up to a maximum term of ten years, on certain domains. You acknowledge that the maximum terms for a particular domain may vary.

5.3 ISMLTD will only allow a domain name owned or managed by You to be attached to the IPS tag of ISMLTD or any of its Associated Companies if You have paid for web-related services with ISMLTD.

5.4 ISMLTD shall determine the legal owners of a Domain to be those listed on the WHOIS results, whether this may be an individual or business entity.

5.5 In the event that ownership is disputed You acknowledge and agree to resolve all disputes prior to contacting ISMLTD to organise a transfer.

5.6 If you wish to transfer ownership of a Requested or Registered Domain then You must do the following:
I. ensure that all necessary consents and permissions to that transfer have been obtained
II. deliver to ISMLTD, on demand, documentary evidence of all such relevant consents and permissions.

5.7 You agree that on to transferring ownership of a Registered Domain to another person or registering a Domain on behalf of another person (the "Transferee") You will confirm and prove that the Transferee agrees in writing to be bound by the terms of the Agreement at ISMLTD's request.

5.8 ISMLTD will not transfer ownership of a Requested Domain until all Fees attributable to the services associated with the account, which are due have been paid by You to ISMLTD.


6.1 You agree and acknowledge that ISMLTD will make registration information provided by You in relation to the Requested Domain available to ICANN, Nominet or any other appropriate registration authority, the registry administrators, and other third parties as applicable laws may require or permit including the police or other enforcement authority.

6.2 You further acknowledge that ISMLTD may make publicly available, or directly available to third party vendors, some, or all, of the domain name registration information provided, for purposes of inspection (such as through the WHOIS service) or other purposes as required or permitted by ICANN, Nominet and applicable law.

6.3 You consent to any and all such disclosures, whether during or after the term of registration of the Requested Domain. You irrevocably waive any and all claims and causes of action arising from such disclosure or use of the domain name registration information by ISMLTD.

6.4 Any communication between You and ISMLTD will be responded to within 2 working days. That correspondence will detail a course of action, should a course of action be required, and a deadline by when we intend to carry out that course of action.


1. These terms apply to all new and existing Clients of ISMLTD seeking to register a .UK domain name.

2. Registration of .UK domain names operates on a first come first served basis. For the avoidance of all doubt, ISMLTD may only offer registration of .UK domains in the following situations:
a) Where individual Clients are at least 18 years of age;
b) Where the Client is a UK resident. For non-UK residents a proxy will be automatically provided to enable registration. Clients acknowledge and understand that PO Boxes will be unacceptable as an address;
c) If the equivalent .CO.UK, .ORG.UK, .ME.UK, .LTD.UK, .PLC.UK and .NET.UK domains are available for registration, Clients may register the direct .UK domain. The client is not required to register the equivalent at the same time with the registration of the direct .UK domain name.
d) Where .CO.UK domains the Client has previously registered, post 29th October 2013 00:00 GMT do not have a corresponding registration in any of the other 3rd level .UK domains (.ORG.UK, .ME.UK, .LTD.UK, .PLC.UK and .NET.UK) registered pre 28th October 2013 23:59 GMT;
e) Where the Client applying for the Pre-Order meets the following criteria:
e) I. Their .CO.UK domain was registered pre-28th October 2013 23:59 GMT;
e) II. Where no .CO.UK is registered, the .org.UK is registered pre-28th October 2013 23:59 GMT;
e) III. Where no .CO.UK or .org.UK is registered, the .ME.UK is registered pre-28th October 2013 23:59 GMT.

3. ISMLTD does not take responsibility for any unsuccessful applications based on incorrect information entered by Clients.

4. .UK domain names will be charged at a previously agreed price with ISMLTD and in certain cases may be included in any fees for website design and/or build services.

5. .UK domain names are charged at £6 (plus VAT) per year of registration and may be registered for multiple years but no more than 10 (ten) years.

6. Clients acknowledge that whilst ISMLTD will use its' reasonable endeavours to register a .UK domain, ISMLTD does not accept any liability if the .UK Registry (for whatsoever reason) is incapable of registering the domain name.

7. ISMLTD does not accept liability for the unsuccessful registration of a .UK domain name which is caused by unforeseen circumstances.

8. Payment for the relevant domain the Client has registered will be taken at the time of placing the order.

9. Affiliate payments will not be paid out on the purchase of the .UK domain name(s).

10. Clients acknowledge that IPS Tag changes for .UK domain names are chargeable at the rate of £10 (+ VAT) per domain name.

11. Clients acknowledge that .UK domains purchased through ISMLTD do not come with a WHOIS Privacy service.

12. ISMLTD reserves the right to end this service, extend this service and or amend the terms and conditions of this service at any time without the prior notice or consent of the Client. Reasonable usage applies.