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(left-right: Paul, Howard, Michelle, John, Amanda, Melissa, Mark, Charlette, Michael, Jenna, Gary, Chris, Cam, Jonny, Paul, James, Dana, Graham, Kris, Sarah, Belinda)
Please click a team member's photo to send them an email.
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Gary Herron, Managing Director
Gary worked in the Commercial and Corporate Banking arena for over 23 years spreading the good word across the UK in addition to spells in the Middle East (Bahrain) and Bermuda. He returned to his Native North East in 2007 after 12 years 'travelling'.
Whilst an enjoyable experience it was good to be home!
Having joined iSM in May 2009 his wide ranging experience in most sectors brings a strong client focus and positive customer service approach – key elements to help iSM continue to rapidly grow in it's chosen markets.
Gary is a graduate of the CBI's Future Leaders programme, and a member of both the North East Chamber of Commerce and the Entrepreneurs Forum.
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Dana Mullins, Sales Manager
With a strong background in sales Dana was approached to join iSM in late 2007.
Proving her potential very rapidly Dana was promoted to Senior Account Manager in October 2008 where she was given a wider remit, assisting experienced and new staff in their day to day roles, as well as continuing to perform strongly herself.
As iSM continues to grow Dana has been chosen to lead our second team of Account Managers at our Berwick based offices. Quick as a flash and one of the friendliest sales people you’re ever likely to speak to Dana continues to ply her trade and build her team.
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Jenna Shields, Sales Manager
Berwick born Jenna began her working life at the Bourne Leisure owned Haggerston Castle Holiday Centre where she ended up as the Holiday Sales Manager. Having worked in this sector for 6 years Jenna felt it was time to move on and use her skill set more fully and started working for iSM in the telemarketing team in April 2008.
Since then Jenna has proven herself to be a great team player and an excellent communicator. This resulted in Jenna taking over the management of our Renewals business for existing clients in summer 2009 and has now been promoted to the position of Sales Manager (Oct 09) to help pass her skills onto and develop a team of Account Managers.
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Sarah Thomson, Customer Services Manager
Sarah previously worked in child care both in the UK and whilst in New Zealand. Feeling the need to deal with a more mature audience a career change beckoned and, on her return to the UK in 2007 joined the team at iSM.
Whilst initially in the Account Manager team Sarah’s cool and calm manner soon resulted in her moving into Customer Services where she remains to the present time.
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Karen Scott, Business Development Manager
Karen has accumulated a wealth of experience as a front line sales executive being involved in direct customer relations across a wide range of sectors.
Her attention to detail and commitment to customer satisfaction helped her achieve top salesperson 3 years running in her last position at A D Disposables Ltd of London before returning home to Newcastle in 2007.
Keen to move into digital media Karen joined iSM in 2008 and has taken the Relationship Manager role in her stride, regularly being commended by clients for her strong customer focus. Karen is multilingual and fluent in both Greek and Danish.
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Doug Atkinson, Business Development Manager
After graduating from St Andrews University, Doug began his career working in IT sales – both IT Training and IT Systems. Seeking a more inspiring view from his office Doug took a career swerve working in tourism. This culminating in him becoming the owner / manager of his own Scottish based travel company – guiding tourists around the magnificent scenery of Scotland and Ireland.
Whilst Doug enjoyed this experience greatly his IT leaning beckoned once again with an opportunity to join iSM. The key Business Development role certainly marries Doug’s IT sales and tourism background, iSM seemed the obvious choice .... he knew he was onto a great thing.
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John White, Operations Manager
John began his career working in social and commercial photography and video, spending 15 years in the industry.
John changed career direction in 2002 and embarked on an IT qualification, achieving a BEng in Computer Networks & Distributed Systems (Distinction and Class Medal winner) from Napier University in Edinburgh.
From there John spent two years in British Columbia, Canada working as a computer technician often involving shuddering helicopter trips to the more remote areas of the central interior. A flying techie troubleshooter who's first priority was to get his feet back on the ground - there's a TV show in there somewhere. John returned to his Scottish roots and now lives locally enjoying his days at iSM.
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Cameron Carstairs, Operations Manager
Cameron joined iSM in July 2008 as an Account Manager in our telemarketing department and after expressing a desire to turn his interest in I.T. into a career, moved into the Operations team in early 2009.
Cameron has proved to be an asset to the team, helping iSM manage and monitor it's ever-expanding domain portfolio as well as expressing his creative flair in website design and creation.
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Howard Clements-Gilbert, Operations Assistant
Originally hailing from Nottingham, Howard gained an interest in Web Design from an early age (14 to be exact). Having wandered down various career paths in related fields Howard felt that, having recently become a father for the third time, he needed to firmly get his foot in the door turning his longstanding hobby into a fully fledged career.
iSM’s SEO background and broad product range allows Howard to demonstrate his many skills and now he’s here he isn’t budging – not for no-one, no how!
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Christopher Lloyd, Affiliates Manager
After achieving a BSc in Biology at the University of York Chris decided that his hours spent on his MacBook Pro were much more interesting and stimulating a career path and so wanted to try something different. Returning home to the North East Chris had the usually lucky break of being in the right place at the right time and he joined a rapidly expanding Operations team at iSM in October 2009 as an Operations Assistant. By the end of 2009 Chris was promoted to manager of the new Affiliate Team at iSM as the firm explores a myriad of new revenue avenues in this exciting market.
As well as fronting our in-house SEO team Chris currently concentrates on determining the best way to monetise single high traffic domain names, upcoming projects include worldcupfinal.com, golfcourse.co.uk and dieting.co.uk - the sky, literally, is the limit!
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Michael Doyle, Finance Manager
Michael joined ISM in March 2008 having previously worked in the finance department of a large insurance company operating in the financial services sector.
Michael is responsible for the day-to-day smooth operation of all matters finance-related and dabbles in H&S, HR, IT and as many other acronyms as we can think of.
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Belinda McCarter, Finance Assistant
With an early career spanning the public sector and the leisure and tourism industry at both ends of England Belinda seized the opportunity to work at a thrusting, dynamic organisation such as iSM when she saw the role advertised near her Northumberland home.
Now fully settled in Belinda is responsible for sales ledger (ensuring all our news clients are invoiced efficiently) and credit control (making sure our more forgetful clients pay up!) and assisting the Finance Manager in the myriad of day to day duties involved in running a bustling and growing business.
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OUR TELEMARKETING TEAM
Our team of bright and bubbly, talented and (mostly) young guys and girls have a passion to reach out to businesses up and down the country, offering them the chance to feature on any one of our many highly optimised domains.
They do this at all times with a cheery smile and a glint in their eyes.
The team especially love the sight and sounds of a new Client joining iSM, which inevitably leads to someone bouncing around the office on a space hopper or pulling a precariously perched piece of Jenga! Health & Safety assessments in place of course!
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